Payment Terms & Conditions

  • The Parent shall pay the whole Fee to Vivo Ventures Instruction prior to the Pupil commencing the selected course

  • The Fee is non-refundable under any circumstances whatsoever without the prior written agreement of Vivo Ventures Instruction.  Customers who pay by recurring card payment are offered a “pause” facility for breaks of two or more consecutive weeks for family holidays or missed sessions provided we are notified two weeks in advance of these missed sessions, during which the child’s place is still re-served.  These breaks must be less than 10 weeks in duration and can only be used on a maximum of three occasions in a calendar year.  

  • Monthly fees pay for fixed venue, coaching and associated equipment and overheads required to maintain the course.

  • Vivo Ventures Instruction operates the highest levels of coach child ratios and therefore places are limited spaces per class and the monthly subscriptions reserves a place whether the child attends the class or not.

  • Monthly subscriptions and fee for classes and camps are subject to change reflecting increases in venue, coaching and costs associated with legal compliance, and government regulation.

  • Monthly subscription fees are recurring.  Single pupil recurring payments are charged at the indicated rate on the payment page (this varies depending on the territory and class attended).  Multiple pupil recurring payments will receive a discount indicated on the payment page.  

Cancellation

  • Vivo Ventures Instruction may cancel this contract at any time before the Pupil commences the course for any rea-son whatsoever. Vivo Ventures Instruction shall not be liable for any loss or damage whatsoever arising from such cancellation.

  • The Pupil’s monthly membership for skills classes (football, dance, rugby, cricket tennis, golf and other sports and activities) secures the Pupil’s place in the class and the subscription will continue to be collected until Vivo Ventures Instruction receive notification (email: contact@vivoplae.com) from the Parent to cancel the membership. Any refund due to lack of attendance is limited to a maximum of two months. 

  • The Parent must ensure they give at least two weeks notice before the next renewal date.  Please note, we are unable to issue any refunds if a cancellation request is made within two weeks of the renewal date and the renewal is subsequently collected. 

  • During the notice period the Pupil is welcome to attend the sessions that the renewal covers, or alternatively the sessions can be saved as credit to be used in the future or you can send a substitute friend to make use of the place.  Any credit made for future courses must be against consecutive sessions or classes and the credit can only be applied to an active membership (a membership is set-up using card details).

  • In the event of cancellation by Vivo Ventures Instruction prior to commencement of the Course by the Pupil, Vivo Ventures Instruction will refund any fees for outstanding classes.  This condition does not include “acts of God” or cancellations enforced by venues due to public holidays, where we are unable to issue refunds.  

  • In the event of cancellation of attendance at a Vivo Ventures Instruction Holiday Camp provision, the missed session will be credited to the family at the discretion of the Membership team as a future booking.  The value of each lesson (calculated by the monthly fee multiplied by 12 months in the year and divided by 52 weeks of the year).  We are unable to offer monetary refunds due to staffing and venue hire. Credit will be applied to Parent accounts within 5 working days.